Advice & Services

Here at Gordon Rural Action we offer a wide range of free, confidential, impartial and independent advice on a range of issues including benefits, housing, employment, and consumer problems.

Please see below for more information on what our departments cover.

General Advice

In addition to giving advice on employment, consumer issues, housing and benefit checks, our advisers can help you complete forms, contact various agencies on your behalf, such as the Council, Job Centre or Social Work Department. We can also draft letters on your behalf or signpost you to other agencies, if required. Whatever your problem, we will deal with it sensitively and in complete confidence. Our advice and information service covers central Aberdeenshire, with offices in Huntly, Inverurie and Ellon.

We have also been working closely with the Aberdeenshire North Food Bank to provide help to those in need.

Welfare Rights Services

We have a small specialist team of experienced advisers who help clients not only with benefit advice, benefit checks, assistance to complete complex benefit forms and applications but also with welfare benefit appeals including representation at tribunals and tax credit appeals, including sanctions. Home visits are available for physically/mentally disabled and/or elderly clients who are housebound.

Our clients will receive advice and assistance on all aspects of preparing their case and will also be accompanied by an adviser at their Tribunal hearing. Usually, this will be the same adviser who has been carrying out the casework. This means the case will be well known to the adviser and often helps the client overcome nerves at the thought of attending a hearing. Occasionally, another of our advisers will represent the client – any change will be fully explained.

In-Court Services

Our In-Court advisers attend heritable and mortgage repossession calling days in Aberdeen, Banff and Peterhead Sheriff courts for Aberdeenshire residents. We offer advice, assistance and representation to unrepresented defenders who are at risk of eviction, are struggling to pay rent or mortgage payments, are threatened with court hearings about debt or housing, have court papers about debt or eviction, need information on sequestration or bankruptcy, or need help with a small claim. The project provides pre- and post-court advice services to tackle the underlying debt issues, including multiple and serious debt, also referrals to other specialist advice services where appropriate.

Debt Advice

We can help with simple debt issues and provide referrals for more complicated cases. We are currently unable to provide complex debt arrangement or assist in sequestration matters, if you need help in those then please contact one of the charities below.

Step Change

Our expert advice helps you deal with your debts and get the support you need. You can get advice online or over the phone, and we’ll recommend a range of practical debt solutions based on your situation.

PayPlan Scotland

Our specialist division, PayPlan Scotland, specialises in providing tailored advice and guidance for residents in Scotland who are experiencing debt problems.

Debt Advice Foundation

Debt Advice Foundation is a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt. Because we’re a debt charity, you can be sure that the advice we provide is impartial and based solely on what is best for you.

My Money Steps

My Money Steps will guide you through some questions about your income, your spending and your debts. We will use this information to help you work out the best way to deal with your debts and give you step-by-step help and support to get back in control.

If you would like to know more about any of the services we offer, then please click here for our contact information or drop by one of our advice centres.